Team Lead, IT Support & Services

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead and provide organizational direction for a team of five professionals.

• Strategically plan and manage the available employee capacity.

• Assess and determine the billability of service activities.

• Engage in communication with customers, partners, and other team leaders.

• Install and set up the OneCoolTool software in client environments.

• Collaborate closely with clients' business departments and IT teams to coordinate and monitor processes.

• Oversee the intake, coordination, and resolution of support cases.

• Manage service and support cases effectively.

• Deliver first- and second-level support services.

⛳️ Requirements

• Several years of relevant experience in application support, system administration, or software development.

• Background in a professional or supervisory leadership role, with a willingness to take on leadership responsibilities.

• Strong knowledge of the Windows environment, especially SQL Server, Windows Server, and Microsoft Azure.

• Proficient understanding of SQL and practical experience with relational databases.

• Solid grasp of software architectures and intricate application systems.

• Interest in business-related topics and processes.

• Experience in managing customer requirements and effective communication with users.

• Exceptional analytical and communication skills.

• Team-oriented individual with a strong sense of accountability and a self-directed work ethic.

• Excellent written and spoken German proficiency at a native-speaker level.

• Complete application materials, including a cover letter, resume, and certificates.

• Indicate your earliest possible start date.

🏝️ Benefits

• Monthly team lead allowance of €500 following the official assumption of team lead duties (included in the stated salary).

• Opportunity to participate in the company's success through an employee participation model after the probation period.

• Access to excellent training and professional development opportunities.

• Flexible working hours to accommodate personal schedules.

• Possibility to work 100% remotely from home post-probation period.

• Engaging and diverse responsibilities with a high level of autonomy.

• Supportive and motivated team environment.

• A company with streamlined decision-making processes and quick response times.