Help Desk Technician – Part-Time

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Respond to incoming calls and emails from customers to offer basic help desk support and resolve user issues.

• Deliver professional customer service with prompt issue resolution or escalation as needed.

• Conduct user data corrections and address inquiries.

• Aid users in subscribing and unsubscribing from the system.

• Assist users with relocating their accounts, updating contact information, and setting up alerts across multiple devices.

• Forward more complex user issues to the appropriate hierarchy for further troubleshooting.

• Acquire knowledge of the fundamental operations of commonly utilized software, hardware, and other equipment.

• Meticulously log all service requests and document resolutions using call tracking software.

• Educate end users on proper system utilization and share best practices in technology.

• Maintain patience and professionalism during high-pressure situations.

⛳️ Requirements

• An active DOD Secret clearance or higher is required.

• A minimum of one year of help desk experience is necessary.

• Must be capable of working independently and responsibly without direct supervision.

• Excellent oral and written communication skills with a strong attention to detail.

• Proficient technical troubleshooting skills for researching and documenting solutions.

• A friendly demeanor and helpful attitude with solid interpersonal skills.

• Ability to provide technical support over the phone, showcasing good phone etiquette.

• Consistently and accurately document all work performed; strong writing skills are essential.

• Strong problem-solving abilities; capable of visualizing problems or situations and thinking abstractly.

• Ability to manage a constantly changing flow of traffic and multitask effectively.

• Familiarity with standard operating systems, applications, and networking is required.

• Candidates must be U.S. Citizens.

🏝️ Benefits

• Healthcare benefits.

• Paid leave.

• Retirement plans.

• Insurance programs.

• Education and training assistance.

• Employee ownership.