Internal Operations/IT Specialist – Healthcare

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Assist clients in establishing user accounts, EHR credentials, and system access for newly appointed Virtual Assistants.

• Link clients to phone systems and set up tailored VOIP workflows, routing, and phone trees to facilitate clinic operations.

• Set up VPN access and maintain secure remote environments while adhering to HIPAA-compliant connection protocols.

• Act as the main technical liaison during the onboarding process for clients and Virtual Assistants.

• Address login issues, softphone integration, and system configuration in real-time.

• Resolve hardware, software, and connectivity challenges for internal functions and ongoing client integrations.

⛳️ Requirements

• A minimum of 2 years of practical experience in technical support or IT operations, preferably in a healthcare, staffing, or remote workforce environment.

• Familiarity with well-known electronic health record systems (e.g., Athenahealth, eClinicalWorks, Kareo, WebPT) and user permission frameworks.

• Demonstrated experience in configuring cloud VOIP systems (e.g., RingCentral, Nextiva, Dialpad), VPNs, and managing user access.

• Proficient in spoken and written English, with a client-oriented approach to convey technical procedures to non-technical clinic managers.

• Strong attention to detail and the ability to independently identify and resolve connectivity and software setup issues swiftly.

• Availability for full-time work, totaling 40 hours per week.

• Must be available Monday through Friday, from 8am to 5pm PST.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Flexible work environment.