Team Lead – Functional Consultants

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead and manage a team of Functional Consultants, ensuring accountability.

• Take ownership of the performance, engagement, quality, and development of Functional Consultants.

• Act as the direct supervisor, providing guidance, conducting one-on-one meetings, setting objectives, and completing performance and HR evaluations.

• Address performance issues and collaborate with People Ops on formal performance management processes.

• Support recruitment efforts by reviewing candidates, conducting interviews, and providing structured feedback on evaluations.

• Define, document, and uphold functional standards for configuration, process design, and solution documentation.

• Perform regular quality assurance reviews of Functional Consultant outputs and track resolutions of any findings.

• Provide coaching to consultants based on QA findings and refine standards and training accordingly.

• Identify quality trends and risks, escalating them to leadership as necessary.

• Serve as a resource for complex functional design inquiries and client situations.

• Oversee the development, career paths, promotion cases, and growth plans for Functional Consultants.

• Attend staffing meetings to recommend consultants for assignments based on skill alignment, client requirements, and development objectives.

• Identify skill mismatches and propose shadowing, pairing, or targeted training initiatives.

• Advocate for stretch assignments and raise concerns regarding workload, burnout, and underutilization.

• Manage onboarding, shadowing, ramp plans, coaching, and development for Junior Functional Consultants.

• Establish criteria for billable readiness and monitor time-to-billable for Junior Functional Consultants.

• Collaborate with Engagement Leads and senior consultants to provide Juniors with exposure to client work.

⛳️ Requirements

• A minimum of 2 years of experience in a consulting capacity.

• Experience in leading, mentoring, or supervising consultants, whether formally or informally.

• Practical experience with configuration and process design in Jira and other Atlassian tools.

• Ability to balance team development and well-being with billable utilization goals.

• Strong understanding of functional best practices and quality standards across client engagements.

• Capability to identify skill gaps and formulate practical development and training plans.

• Excellent verbal and written communication skills tailored for both technical and business audiences.

• Ability to collaborate effectively with Engagement Leads, Project Management, the PMO, and peer Team Leads.

• Proven ability to meet or exceed annual individual and team success metrics.

• Alignment with the Isos culture and values in work conduct.

• A dedicated, professional workspace with reliable internet connectivity for remote work.

• Availability during core business hours and prompt responsiveness.

• Willingness to participate in and successfully pass a background check and pre-employment drug testing.

• Authorization to work in the United States.

🏝️ Benefits

• Remote-first or hybrid work environment, contingent on location and business requirements.

• Primarily a work-from-home position.

• Occasional travel for internal meetings and on-site client needs.

• Flexible hours to accommodate client and internal meetings across various time zones.

• Equal Opportunity Employer.

• E-Verify participating employer.