Tax Support Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• In-depth understanding of taxation and income tax regulations.

• Strong analytical and problem-solving abilities.

• Proficient communication skills in English and/or French.

• Capacity to collaborate effectively across different teams.

• Exceptional time-management skills with the capability to juggle multiple tasks.

• Ability to perform well under pressure.

• Outstanding verbal and written communication skills.

• Competence in suggesting creative strategies and solutions.

• Adaptable mindset and approach.

• Background in customer service and customer relationship management.

• Eagerness to learn about new products and services.

• At least 1 year of pertinent customer service experience.

• Bachelor’s degree or equivalent qualifications.

• A university degree in taxation or a related discipline, such as accounting, finance, or business administration, is advantageous.

• H&R Block Tax Course certification is a plus.

• Familiarity with the accounting cycle and/or experience in an accounting firm is beneficial.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) is an asset.

⛳️ Requirements

• Strong knowledge of taxation and income tax.

• Problem-solving skills.

• Strong communication skills in English and/or French.

• Ability to work collaboratively and cross-functionally.

• Strong time-management skills and the ability to manage multiple priorities.

• Ability to perform effectively under pressure.

• Excellent verbal and written communication skills.

• Ability to propose innovative approaches and solutions.

• Flexible attitude and approach.

• Experience in customer service and customer relationship management.

• Willingness to learn new products and services.

• Minimum of 1 year of relevant customer service experience.

• Bachelor’s degree or equivalent experience.

• University degree in taxation or a related field, such as accounting, finance, or business administration, an asset.

• H&R Block Tax Course certificate, an asset.

• Knowledge of the accounting cycle and/or experience in an accounting firm, an asset.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646), an asset.

🏝️ Benefits

• Comprehensive benefit plans.

• Flexible benefits that promote work-life balance.

• Flexible vacation options.

• Two company-wide Mental Health Days off.

• Work from anywhere for up to 8 weeks per year, including up to 4 weeks abroad.

• Headspace app subscription.

• Retirement and savings program.

• Tuition reimbursement.

• Employee incentive programs.

• Resources for mental, physical, and financial well-being.

• Access to LinkedIn Learning.

• Internal Talent Marketplace with opportunities for cross-company project work.

• Ten Thousand Coffees Thomson Reuters networking café.

• Two paid volunteer days off annually.

• Participation in environmental, social, and governance (ESG) initiatives.

• Opportunities for pro bono consulting projects.

• Flexible work arrangements and support for work-life balance.

• Career development and continuous learning opportunities.

• Grow My Way programming focused on skills-first development.

• Flex My Way supportive workplace policies.