Systems Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the daily administration of Azure infrastructure, including the provisioning, resizing, and decommissioning of resources.

• Provide support for Azure PaaS workloads, encompassing App Services, deployments, configurations, scaling, and restarts.

• Implement resource tagging, offer cost-optimization suggestions, and ensure policy compliance actions.

• Monitor various platforms such as Logic Monitor, Azure Monitor, Log Analytics, and enterprise monitoring systems.

• Acknowledge, categorically assess, and address alerts within the defined SLA.

• Investigate alerts by utilizing KQL, Application Insights telemetry, and Windows Event Logs.

• Refine duplicate or non-actionable alerts through adjustments in thresholds, aggregation windows, and suppression rules.

• Maintain comprehensive monitoring coverage, dashboards, and workbooks.

• Manage incidents from start to finish and assist in major incidents with diagnostics, evidence collection, and communication updates.

• Participate in root cause analysis and execute assigned corrective measures.

• Conduct proactive health checks across applications, servers, and Azure resources.

• Enhance knowledge of application architecture, update documentation, and carry out pre/post product functionality verifications.

• Monitor recurring issues and document problem records.

• Perform performance troubleshooting utilizing OS and Azure diagnostic tools.

• Create and maintain PowerShell scripts for administration, health checks, reporting, scheduled tasks, and cleanup operations.

• Optionally develop Azure Automation Runbooks, Logic Apps, and Power Automate workflows.

• Contribute to AI agents for log summarization, alert triage, incident note drafting, and runbook knowledge-base inquiries.

• Employ prompt engineering techniques and validate AI outputs prior to production deployment.

• Adhere to responsible AI practices.

• Manage Windows Server in both Azure and hybrid environments.

• Provide support for IIS, including application pools, bindings, virtual directories, logs, and basic performance troubleshooting.

• Conduct SSL/TLS certificate renewal, installation, binding, store management, and expiry monitoring.

• Collaborate with team engineers and database administrators on Windows Failover Clustering and SQL Server Always On.

• Operate within ITIL incident, problem, and change management frameworks using ServiceNow.

• Raise and document change requests, completing them within approved timeframes.

• Maintain and enhance runbooks, SOPs, and knowledge articles.

• Ensure clear shift handovers and provide stakeholder status updates during incidents.

⛳️ Requirements

• 4–6 years of experience in systems administration, application and infrastructure support, or cloud operations.

• At least 4 years of hands-on experience with production Azure administration.

• Minimum of 3 years administering Windows Server in a production environment.

• Experience working within SLAs in a ticket-driven support setting.

• Availability and willingness to work rotating 24×7 shifts and out-of-hours maintenance windows.

• Bachelor’s degree or higher.

• Experience in healthcare or other regulated industries is preferred.

• Proficient in written and spoken English.

• Experience with Azure PaaS and IaaS administration.

• Knowledge of Windows Server administration.

• Familiarity with IIS administration and SSL certificate management.

• Proficient in Azure Monitor and Log Analytics, with the ability to read and write basic KQL.

• Capability to write and modify PowerShell scripts independently.

• Discipline in ticketing and ITIL processes.

• Practical experience using AI/LLM tools in a workplace context, with at least one example of manual tasks automated or eliminated.

• Required: AZ-104 (Azure Administrator Associate), currently held—not just training completed.

• Preferred: AZ-900, AI-900, ITIL Foundation, MCSA, or equivalent Windows Server certification.

🏝️ Benefits

• 24×7 rotational shift work, including scheduled maintenance windows and change events.

• Option for remote work from Pune or Baroda.

• Opportunity to engage with Azure automation tools and AI agents.

• Chance to contribute to automation, runbooks, SOPs, and knowledge articles.