Systems Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Manage Azure infrastructure, which includes provisioning, resizing, and decommissioning resources.

• Provide support for Azure PaaS workloads encompassing App Services, deployments, configurations, scaling, and restarts.

• Implement resource tagging, offer cost-optimization suggestions, and take actions for policy compliance.

• Oversee monitoring through Logic Monitor, Azure Monitor, Log Analytics, and other enterprise monitoring platforms.

• Acknowledge, triage, and address alerts within the defined SLA.

• Investigate alerts using KQL, Application Insights telemetry, and Windows Event Logs.

• Adjust duplicate or non-actionable alerts by modifying thresholds, aggregation windows, and suppression rules.

• Maintain monitoring coverage, dashboards, and workbooks.

• Resolve incidents comprehensively and assist in major incidents with diagnostics, evidence collection, and communication updates.

• Participate in root cause analysis and execute assigned corrective measures.

• Conduct proactive health checks across applications, servers, and Azure resources.

• Create and update documentation for application and alert handling.

• Track recurring issues and generate problem records.

• Carry out performance troubleshooting utilizing OS and Azure diagnostic tools.

• Develop and maintain PowerShell scripts for administration, health checks, reporting, scheduled tasks, and cleanup jobs.

• Optionally create automation using Azure Automation Runbooks, Logic Apps, and Power Automate.

• Contribute to AI agents for log summarization, alert triage, incident notes, and runbook knowledge-base inquiries.

• Apply prompt engineering and validate AI-generated outputs before they go into production.

• Administer Windows Server within Azure and hybrid environments.

• Support IIS application pools, bindings, virtual directories, logs, and perform basic performance troubleshooting.

• Manage SSL/TLS certificate renewals, installations, bindings, store management, and expiry monitoring.

• Collaborate with team engineers and database administrators on Windows Failover Clustering and SQL Server Always On.

• Operate within ITIL incident, problem, and change management frameworks using ServiceNow.

• Raise and document change requests, executing them within the approved timeframes.

• Maintain runbooks, SOPs, and knowledge articles.

• Provide shift handovers and incident status updates to stakeholders.

⛳️ Requirements

• 4 to 6 years of experience in systems administration, application and infrastructure support, or cloud operations.

• At least 4 years of hands-on experience in Azure administration in a production environment.

• Minimum of 3 years administering Windows Server in a production setting.

• Experience working within SLAs in a ticket-driven support environment.

• Availability and willingness to work rotating 24×7 shifts and out-of-hours maintenance windows.

• Bachelor's degree or higher.

• Proficient in written and spoken English.

• Practical experience using AI/LLM tools in a work context, with at least one concrete example of automating or eliminating manual tasks.

• Required: AZ-104 (Azure Administrator Associate) certification—must be held, not just completed training.

• Experience in healthcare or other regulated industries is preferred.

• Preferred certifications: AZ-900, AI-900, ITIL Foundation, MCSA, or equivalent Windows Server certification.

• Proficient in Azure PaaS and IaaS administration.

• Skilled in Windows Server administration.

• Knowledgeable in IIS administration and SSL certificate management.

• Familiar with Azure Monitor and Log Analytics, with the ability to read and write basic KQL.

• Competent in PowerShell scripting—capable of writing and modifying scripts independently.

• Adherence to ticketing and ITIL process discipline.

🏝️ Benefits

• Remote work opportunity from Pune or Baroda, India.

• Implied shift allowance for the 24×7 rotation schedule (explicit compensation not stated).