Systems Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the Ergon product domain within the Software Factory, with an emphasis on managing personnel arranged into squads.

• Coordinate a group of analysts and developers, distributing tasks and tracking project deliveries.

• Manage team members, including career development, performance assessments, time management, and overseeing vacation requests.

• Foster team growth through constructive feedback, goal setting, and monitoring individual development plans (IDPs).

• Recognize talent and cultivate new leaders within the squads.

• Ensure optimal distribution of personnel across squads and various roles.

• Collaborate with the Product Owner (P.O.) to structure project and maintenance workflows.

• Plan and create task timelines in partnership with the P.O. and management.

• Track deadlines, dependencies, and delivery results.

• Engage in the planning and execution of new systems and module implementations.

• Safeguard the stability and performance of production systems by proactively preventing and addressing incidents.

• Monitor service level agreements (SLA), system uptime, and incident frequencies, reporting outcomes to management.

• Advocate for data-driven management practices and the effective utilization of tools.

• Assist in user acceptance testing, software testing, and release rollouts.

• Ensure that technical documentation, workflows, and manuals are consistently updated.

• Enhance communication with internal departments and provide transparency regarding project deliveries.

• Promote the integration of artificial intelligence in development and team management.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related discipline.

• Prior experience as a software developer.

• Proven experience in managing and leading teams, with full responsibility for team management.

• Experience in managing IT projects, including planning and scheduling tasks.

• Practical experience with AI applications at work, such as large language models (LLMs), agents, and automation tools.

• Familiarity with monitoring key metrics including SLA, system uptime, and incident rates.

• Understanding of DevOps practices, CI/CD processes, and the complete system development lifecycle.

• Experience with agile project management methodologies.

• A product-oriented mindset.

• PMP certification or formal education in project management.

• Experience with Oracle Forms, PL/SQL, or Oracle database systems.

• Proficiency in Power BI or similar dashboard and metrics tools.

• Familiarity with Jira, Confluence, and GitHub platforms.

• Postgraduate qualification in IT Management or Project Management.

• Adaptability and strong listening skills.

• Effective communication skills and ability to build strong relationships with other departments.

• Commitment to people development and leadership training.

• A holistic, cross-functional perspective.

• Data-driven management approach.

• Curiosity and active engagement with AI technologies.

• Strong organizational skills and a focus on delivery.

🏝️ Benefits

• Ongoing training opportunities.

• Meal and food allowances (VA/VR).

• Comprehensive health insurance coverage.

• A day off during the month of your birthday.

• Access to Wellhub (formerly Gympass).

• Pluxe-Cuida services, providing psychological, financial, and legal assistance.

• SESC benefits for leisure, cultural activities, and well-being.

• Extended parental leave for fathers.

• Formal CLT employment contract (remote).

• Willingness to travel occasionally.