Systems Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the management of internal help desk requests from initial intake to final resolution.

• Resolve routine issues related to accounts, access, applications, devices, and systems.

• Investigate unfamiliar challenges by utilizing documentation and vendor resources.

• Interact with requesters, document actions taken, and finalize resolved requests.

• Refer complex, sensitive, or policy-related matters to appropriate parties.

• Create and sustain IT resources, guides, and documentation.

• Offer frontline support for HubSpot and associated tools.

• Assist with CRM data hygiene, documentation, process consistency, user audits, and permissions assessments.

• Manage onboarding, offboarding, and access modifications across company systems.

• Provision, adjust, and terminate routine user accounts and permissions.

• Keep systems records and documentation up to date for IT, HR, security, and compliance.

• Perform regular reviews of permissions, access levels, and configurations.

• Fulfill assigned security and compliance responsibilities.

• Create training materials and deliver onboarding as well as refresher training sessions.

• Implement IT & Systems projects and introduce small-scale workflow enhancements and automations.

• Identify opportunities for better support processes, documentation, and workflows.

• Utilize AI models to automate repetitive tasks within systems and workflows.

• Investigate generative AI applications within HubSpot.

• Establish AI-assisted processes for CRM data hygiene.

• Develop microlearning resources to facilitate effective usage of AI tools.

• Report directly to the Director of IT and Systems.

⛳️ Requirements

• 1-3 years of experience in IT support, systems administration, or comparable roles.

• CompTIA A+ certification is highly preferred.

• Proficiency in Google Workspace and Google Admin Console is essential.

• Familiarity with HubSpot CRM across Marketing, Sales, Service, and Data Hubs.

• Hands-on experience with navigating and optimizing new systems and processes.

• Excellent communication, presentation, and interpersonal skills.

• Outstanding attention to detail and strong organizational abilities.

• Capability to juggle multiple projects simultaneously.

• Skill to balance long-term initiatives with urgent demands.

• Ability to work effectively in a remote setting with discipline and adaptability.

• Candidates must be eligible to work in the United States; the application inquires about immigration sponsorship.

🏝️ Benefits

• Employee Stock Options

• Medical, Dental, and Vision plans (80% employee coverage, 70% dependent coverage)

• Short-term Disability (100% employer paid)

• 401(k) retirement plans with company contribution

• 12 weeks of paid parental leave

• Unlimited vacation days

• 12 paid holidays

• Technology Stipend

• Wellness Stipend

• Voluntary Life Insurance

• Professional Development Stipend

• Remote work arrangement