Systems and Tools Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team of DevOps Engineers.

• Establish technical direction and operational standards for infrastructure engineering.

• Foster a culture of automation, observability, accountability, and operational excellence.

• Conduct performance evaluations, career development planning, and recruitment initiatives.

• Manage team capacity planning, on-call rotations, and readiness for incident response.

• Oversee the design and operation of a globally distributed DNS infrastructure.

• Ensure high availability, low latency, and DDoS-resilient service delivery.

• Promote the adoption of infrastructure-as-code and automation across various environments.

• Manage multi-region deployments across bare metal, cloud, and hybrid environments.

• Maintain secure, compliant, and hardened production environments.

• Take ownership of service reliability metrics (SLOs, SLIs, SLAs, etc.).

• Lead incident management procedures and conduct post-incident reviews.

• Enhance monitoring, logging, and observability frameworks.

• Ensure operational readiness for scaling traffic growth and peak events.

• Enforce secure infrastructure practices that align with industry standards (CIS, SOC 2, etc.).

• Collaborate with security teams on vulnerability management and patching strategies.

• Oversee DNS security controls including DNSSEC, DDoS mitigation, and access management.

• Ensure compliance with both internal and external audit requirements.

• Partner with Network Engineering, Product, Security, and Support teams.

• Participate in architectural reviews for new services and features.

• Provide infrastructure guidance for product roadmap initiatives.

• Communicate technical strategy and risk to executive stakeholders.

• Achieve defined uptime and latency SLO targets.

• Reduce operational toil and manual processes.

• Improve MTTR and metrics related to incident prevention.

• Successfully scale DNS infrastructure to accommodate business growth.

• Maintain high levels of team engagement, retention, and performance.

⛳️ Requirements

• 7+ years of experience in infrastructure, SRE, or DevOps roles.

• 3+ years of experience managing technical engineering teams.

• Profound understanding of operations.

• Experience with high-scale distributed systems in production environments.

• Strong expertise in Linux systems administration.

• Familiarity with automation and configuration management tools (e.g., Terraform, Ansible, Puppet).

• Proficiency in CI/CD pipelines.

• Experience with virtualization platforms and orchestration.

• Experience in implementing monitoring and observability platforms.

• Proven experience managing on-call and incident response processes.

• Preferred: In-depth understanding of DNS architecture.

• Preferred: Experience managing global Anycast DNS networks.

• Preferred: Knowledge of DNSSEC, zone signing infrastructure, and key management.

• Preferred: Experience with DDoS mitigation strategies and traffic engineering.

• Preferred: Familiarity with BGP routing and edge network architectures.

• Preferred: Experience in highly regulated environments.

• Preferred: Background in performance optimization for high-query-per-second systems.

• Preferred: Experience with containerization and orchestration (e.g., Kubernetes).

• Strong technical credibility with the ability to delve deeply when necessary.

• Data-driven decision-making mindset.

• Ability to balance innovation with operational stability.

• Clear and effective communication skills across technical and executive audiences.

• Strong leadership during high-pressure incident scenarios.

🏝️ Benefits

• Competitive salary and comprehensive health, dental, and vision insurance.

• Retirement savings programs with company matching (401(k) or RRSP).

• Generous paid time off, including holidays and vacation.

• Paid parental leave and family support benefits.

• Life and disability insurance coverage.

• Flexible spending and health savings options (where applicable).

• Health and wellness support, including gym reimbursement and wellness programs.

• Employee Assistance Program offering 24/7 confidential support for employees and their families.

• Education assistance and professional development opportunities.

• Access to LinkedIn Learning and continuous learning resources.

• Employee referral bonus program and additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) for celebrating project successes, milestone achievements, and the exceptional contributions of our colleagues.

• Business travel insurance and global employee support programs.