Systems Administrator, Patch Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Adhere to Thrive's established best practices for effective task management.

• Oversee the daily prioritization, categorization, and routing of service incidents, requests, and change control processes.

• Develop and implement patching schedules and configurations that align with customer requirements and Thrive Service Offerings.

• Establish and manage client expectations during troubleshooting, with an emphasis on swift resolution and high-quality customer service.

• Diagnose patching issues, installation failures, and errors related to configurations.

• Conduct patch maintenance, which includes onboarding, approvals, catalog updates, and client configurations.

• Create and maintain documentation for processes, procedures, and system configurations.

• Engage regularly with clients regarding patching and configurations.

• Log time in the case management system in accordance with Thrive’s best practices.

• Interact with customers via phone, email, and chat, providing clear updates and case status until resolution.

• Organize and lead customer cadence meetings to review patch configurations and patch health score outcomes.

• Stay updated on emerging technologies to provide enhanced support and training to both staff and clients.

• Collaborate with team members and support tasks beyond core responsibilities as necessary.

• Perform additional duties as assigned by management.

• May require working outside of standard business hours as needed.

⛳️ Requirements

• Bachelor’s degree, technical degree, or equivalent work experience and certifications.

• A minimum of 5 years of experience in workstation and server support.

• Excellent problem-solving skills; capable of resolving issues using analytical skills, technical knowledge, event logs, or research.

• Self-driven, with the ability to work both independently and within a team setting.

• Proficient understanding of Microsoft Operating systems and installation techniques.

• Experience with Active Directory, Group Policy, and Intune.

• Strong written and verbal communication abilities.

• High customer service orientation with the skill to effectively communicate technical concepts to non-technical users.

• Willingness to train, learn, and educate others.

• Detail-oriented role requiring significant attention to detail.

• Capability to manage multiple tasks with varying priorities.

• Optional: 3+ years of experience in Linux administration.

• Optional: 3+ years of experience in Mac OS administration.

• Comprehensive knowledge of information technology processing systems, concepts, and methodologies.

• Proven ability to learn new technologies quickly.

• Familiarity with Kaseya, NinjaOne, or other contemporary RMM tools.

• Experience with Microsoft/Linux Server and Workstation Operating Systems.

• Experience with scripting languages, particularly PowerShell and SQL queries, is preferred.

• Experience with ServiceNow or similar case management software.

• Understanding of networking fundamentals and essential internet technologies.

• Experience in generating technical AI prompts.

• Preferred certifications include: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Administrator (MS-102), and ITIL Foundation (v4).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and training.

• Flexible work hours and potential for remote work.

• Supportive team environment and culture.