IT Systems Administrator, 2nd-Level Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and resolve technical inquiries related to SMART CLOUD in a 2nd-level support capacity.

• Offer direct assistance to customers experiencing IT-related issues.

• Systematically troubleshoot connectivity problems, error messages, and applications that fail to launch.

• Identify potential causes of errors and determine appropriate solutions.

• Collaborate with the team to ensure the stable operation of hosting systems and specialized applications.

• Analyze recurring issues and formulate sustainable solutions.

• Engage directly with customers via phone and email.

• Utilize telephone communication to expedite the resolution of issues whenever possible.

⛳️ Requirements

• Completed training as an IT specialist in system integration or equivalent IT training; alternatively, relevant professional experience in technical IT support.

• Proven experience in technical IT support.

• Familiarity with Microsoft server environments.

• Knowledge of Remote Desktop Services (RDS).

• Citrix knowledge is advantageous, but not mandatory.

• A passion for assisting others and resolving technical challenges.

• Strong logical thinking skills and a structured approach to problem-solving.

• Eagerness to learn about new topics and technologies.

• Enjoyment in directly interacting with customers.

• Friendly and professional communication skills, with the ability to articulate technical concepts clearly.

• Capacity to manage multiple concurrent requests and adapt to changing priorities.

• Independent working style and comfort in a fully remote nationwide team environment.

• Excellent command of the German language, both written and spoken.

🏝️ Benefits

• Ability to work remotely from a country within the European Economic Area (EEA) for up to 8 weeks per year.

• 100% remote work within Germany.

• Flexible working hours based on trust.

• 30 days of vacation.

• Option to extend annual leave by up to 20 days.

• Employee discounts.

• Wellpass membership.

• Company pension scheme.

• Flexible vacation options.

• Access to external employee assistance and advisory services.

• Hypobike benefits.

• Participation in Hypoport shares.

• Group accident insurance coverage.

• Opportunities for professional development and the chance to take ownership of specific technical areas.

• Self-directed work without micromanagement or traditional hierarchies.

• A holacratic way of working.