System Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive system user functionality assistance for the Deltek Vision platform by utilizing internal team members, vendors, and Deltek as support resources.

• Offer functionality support and training for Deltek Vision software.

• Evaluate user requirements to deliver support and proactive service, including identifying opportunities for utilizing available tools.

• Enhance and uphold data integrity by reviewing Deltek Vision module information, conducting data validation, and confirming processes.

• Generate and uphold system documentation and controls for modifications, user security updates, system functionalities, and procedures.

• Engage in planning, configuration, and organization of upcoming rollouts.

• Contribute to process improvements and provide additional functionalities and efficiencies.

• Act as a subject matter expert for Deltek Vision and forthcoming VantagePoint rollouts.

• Collaborate with and assist the Enterprise Applications Manager in requirements gathering, design, development, testing, training, and deployment for application updates and feature rollouts.

• Provide assistance on systems integration as assigned.

• Cultivate a working knowledge of UKG and NewForma to maximize IT investments through automation.

• Keep abreast of new developments and anticipate future trends in application integration within the A/E/C industry.

⛳️ Requirements

• Proficiency in Deltek Vision; knowledge of VantagePoint is preferred.

• Proven expert-level application knowledge of Deltek Vision.

• Experience in system configuration, security, troubleshooting issues, report development, and performance monitoring.

• Customer service-oriented approach to systems management.

• Experience in providing help desk and technical support.

• Strong understanding of computer networking concepts.

• Experience in managing multiple project assignments and tasks both independently and as part of a team.

• Demonstrated experience and dedication to maintaining rigorous data quality and integrity practices.

• Ability to multi-task, organize, and prioritize tasks effectively to meet deadlines.

• Strong verbal and written communication skills.

• Capability to thrive in a team-oriented environment.

• Ability to rapidly process information, correlate data, disseminate insights, and make sound risk-based decisions.

• Bachelor’s degree in Applied Mathematics, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

• A bachelor's level degree may equate to 6 years of directly related experience.

• Expertise in Deltek Vision and proficiency with SQL Server 2019.

• Proficient in Excel, including formulas, charts, VLOOKUPs, pivot tables, and formatting.

• Basic proficiency in Word, PowerPoint, and Outlook.

• Familiarity with Tableau, Power BI, UltiPro, and Newforma is preferred.

• Ability to uphold strict data privacy and confidentiality while handling financial, accounting, and payroll information.

🏝️ Benefits

• 401(K) plan with company matching.

• Comprehensive health benefits covering medical, dental, and vision.

• Wellness program offering rewards for healthy activities.

• Pet Insurance.

• Opportunities for career growth and advancement.

• Paid time off along with holiday pay.

• Paid parental leave.

• Flexible working schedules with options for remote work based on client needs.

• Professional development opportunities, including discretionary support and reimbursement for registrations, certifications, and memberships in professional organizations.