System Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Monitor and classify incoming IT support tickets based on priority, impact, and urgency.

• Categorize, assign, and escalate tickets to the appropriate teams or specialists.

• Oversee SLAs and ensure timely resolution of requests.

• Communicate the status of tickets and resolution activities to end-users.

• Maintain and enhance support documentation, operational procedures, and runbooks.

• Configure and manage Single Sign-On (SSO) integrations using protocols such as SAML and OIDC.

• Onboard new applications to identity platforms like Okta, Azure AD, and Google Workspace.

• Manage provisioning, deprovisioning, and group-based access controls.

• Troubleshoot authentication, authorization, and access issues in integrated applications.

• Maintain accurate documentation of application inventories and identity configurations.

• Present, document, and execute infrastructure and system changes according to established procedures.

• Prepare change requests with risk assessments, rollback plans, and implementation strategies.

• Coordinate approvals and implementation activities with stakeholders.

• Execute approved changes during maintenance windows and validate their successful implementation.

• Document outcomes and ensure compliance with change management standards.

⛳️ Requirements

• Over 3 years of experience in System Administration or IT Support.

• Experience with identity providers and SSO technologies.

• Knowledge of SAML, OIDC, and SCIM protocols.

• Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow.

• Familiarity with change management processes and operational procedures.

• Experience managing user access and authentication in enterprise applications.

• Background as a SysOps / System Administrator.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication abilities.

• Ability to work independently and manage competing priorities.

• Nice to Have: experience managing Okta, Azure Active Directory, or Google Workspace.

• Nice to Have: scripting knowledge in Python, PowerShell, or Bash.

• Nice to Have: experience in automating administrative tasks.

• Nice to Have: experience in regulated environments or compliance contexts.

• Nice to Have: knowledge of IT governance, security, and best practices in identity management.

🏝️ Benefits

• Flexible hours and remote work options.

• Personalized career development plans.

• Training programs available.

• Work within multidisciplinary teams.

• Diverse global team environment.

• High-impact projects with leading industry clients.