AI Systems Administrator

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Administer and provide support for enterprise AI platforms, including Copilot, Claude, and internally developed Azure-hosted AI, ensuring their availability, performance, and compliance with policies.

• Collaborate with APIs, connectors, and automation tools to facilitate secure and authorized data access, while upholding ethical boundaries, matter confidentiality, and governance standards.

• Liaise with vendors regarding platform updates, feature implementation, and operational troubleshooting.

• Maintain comprehensive documentation for AI platform configuration, access protocols, integrations, and operational practices.

• Support the integration of AI platforms with firm systems, such as document management, knowledge bases, collaboration tools, and sanctioned enterprise applications.

• Monitor usage, performance, and costs associated with AI platforms; assist in tracking, reporting, and allocating expenses across departments and practice areas.

• Oversee access controls, permissions, and usage policies in collaboration with Information Security, Risk & Conflicts, and Identity teams.

• Implement role-based access control, audit logging, and data protection measures.

• Configure environments, resource groups, and service integrations that support AI workloads.

• Analyze usage metrics and performance data to suggest optimizations.

• Provide Tier 2/3 support and resolve incidents related to AI solutions.

• Manage updates, patches, and version upgrades for AI platforms, coordinating with vendors and internal teams on complex issues.

• Deliver periodic status updates and project reports to management.

• Offer occasional after-hours support.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).

• Over 5 years of experience in systems administration, platform support, or enterprise IT operations.

• Proficiency in administering cloud/SaaS platforms within an enterprise context.

• Highly desirable: experience with integrations, access management, and cost tracking for enterprise applications.

• Advanced technical skills in document management, systems administration, database management, and OS-level functionalities.

• Experience in a law firm, legal operations, or legal technology setting.

• Practical experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms.

• Background in marketing automation, lead generation systems, or optimization of paid advertisements.

• Experience with chatbots, call automation, or client intake systems.

• Familiarity with document automation, legal research tools, or eDiscovery platforms.

• Basic understanding of APIs, integrations, or no-code/low-code platforms.

• Experience in building dashboards (e.g., Power BI, Tableau, Google Data Studio).

• Knowledge of data privacy, compliance, and security considerations in AI implementation.

• Previous experience in a consulting, operations, or innovation-focused role.

• A stable and high-speed internet connection, preferably 25 MBPS or higher, with a backup option in case of power outages or service interruptions.

• Own a PC/laptop with at least 8GB RAM and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or better.

• Operating system must be Windows 10 or above / Catalina 10.15 or newer.

• Up-to-date web browsers and security software are required.

• Minimum of 500GB/128 SSD storage.

• A headset/earphone with noise cancellation and a webcam capable of 720p or higher resolution.

• A designated, quiet, and organized workspace, free from distractions.

🏝️ Benefits

• Permanent remote work arrangement.

• Competitive starting salary paid in USD.

• Internet allowance provided.

• HMO insurance (PH).

• Paid US holidays.

• Paid vacation and sick leave.