SVP – Consumer Direct

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Formulate and implement the long-term vision and growth strategy for the Consumer Direct Division.

• Set annual goals for production, revenue, profitability, and market share.

• Discover avenues to broaden product offerings, enhance customer acquisition channels, and improve operational capabilities.

• Collaborate with executive leadership to ensure divisional objectives align with organizational goals.

• Lead and motivate high-performing Consumer Direct sales teams across the nation.

• Propel loan origination volume, pull-through rates, profitability, and customer acquisition efforts.

• Establish performance metrics, KPIs, compensation strategies, and measures of accountability.

• Monitor pipeline health, conversion ratios, funded volume, and sales productivity.

• Partner with marketing and lead generation teams to optimize lead flow and conversion performance.

• Oversee operational performance, scalability, and efficiency across the division.

• Collaborate with fulfillment, processing, underwriting, closing, and post-closing teams to enhance cycle times and customer satisfaction.

• Implement process enhancements and automation initiatives to boost productivity and lower costs.

• Ensure consistent application of best practices throughout the loan lifecycle.

• Maintain accountability for divisional P&L performance.

• Develop budgets, forecasts, staffing models, and capacity planning strategies.

• Analyze production trends, margins, expenses, and profitability metrics.

• Provide regular business performance updates to executive leadership.

• Recruit, nurture, and retain mortgage professionals and leadership talent.

• Foster a culture of accountability, performance, collaboration, and customer service.

• Offer coaching and mentorship to sales managers, operational leaders, and emerging talent.

• Spearhead succession planning and organizational development initiatives.

• Ensure compliance with federal, state, agency, investor, and company regulations.

• Advocate for responsible lending and regulatory compliance.

• Collaborate with Compliance, Quality Control, and Risk Management teams to identify and mitigate operational risks.

• Promote continuous improvement in quality, audit performance, and customer outcomes.

• Champion a top-tier borrower experience throughout the mortgage process.

• Track customer satisfaction, retention, and reputation metrics.

• Assess and implement technology solutions that enhance borrower engagement and streamline the business process.

⛳️ Requirements

• Over 10 years of progressive leadership experience in mortgage banking.

• Extensive experience managing a Consumer Direct, Call Center, Inside Sales, or Digital Mortgage platform.

• Proven success in overseeing large-scale mortgage production teams and multi-tiered leadership structures.

• Established history of driving revenue growth while enhancing operational efficiency and profitability.

• Strong knowledge of agency, government, conventional, jumbo, and non-QM mortgage products.

• In-depth understanding of mortgage compliance, regulatory requirements, and industry best practices.

• Outstanding analytical, financial, and strategic planning abilities.

• Strong leadership presence, capable of influencing and inspiring teams at all levels.

• Experience with mortgage technology, LOS platforms, CRM systems, and performance analytics.

• Bachelor's degree in Business, Finance, Management, or a related field is preferred.

🏝️ Benefits

• Competitive executive compensation package.

• Opportunities for performance-based incentives.

• Comprehensive medical, dental, and vision insurance.

• HSA and FSA plans available.

• 401(k) plan with company matching.

• Life and AD&D insurance coverage.

• Flexible PTO program.

• Professional development and leadership opportunities.