Sustainment Training Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with VA stakeholders, EHR vendor training teams, site leads, and program partners to ensure a smooth transition of deployment training into long-lasting post-implementation operations.

• Monitor sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and ensure they are resolved.

• Create weekly status reports, PMO updates, leadership presentations, meeting materials, and communications for clients.

• Lead stakeholder meetings, document decisions and action items, and relay progress, dependencies, and risks to program leadership.

• Manage updates to training materials and communications related to EHR software releases, workflow changes, and program priorities.

• Assist in the development and upkeep of SOPs, process documentation, training guidance, and transition or handoff materials.

• Gather, validate, analyze, and present training metrics and program status to inform operational decisions and promote continuous improvement.

• Address and track training-related inquiries, incidents, and ad hoc requests through ServiceNow or similar tools where applicable.

• Support program leadership with information and materials for VA client requests and authorized external inquiries.

• Integrate stakeholder feedback, manage conflicting deadlines, and maintain proactive communication with a distributed team.

⛳️ Requirements

• Bachelor's degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience.

• Minimum of 3 years of experience in training operations, IT program coordination, software implementation support, or a related analyst role.

• Proficient in preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation.

• Experienced in tracking project activities, action items, risks, issues, and performance metrics.

• Capable of coordinating with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment.

• Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems.

• Proficient in Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams.

• Exceptional written and verbal communication skills, organizational abilities, analytical problem-solving capabilities, and the ability to incorporate feedback constructively.

• Familiarity with issue-tracking, ticketing, or service-management systems such as ServiceNow or comparable tools.

• Preferred: Experience in supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs.

• Preferred: Experience in post-go-live training, sustainment transitions, organizational change management, or enterprise software releases.

• Preferred: Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization.

• Preferred: Experience in developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials.

• Preferred: Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices.

• Preferred: Experience in coordinating with software vendors, site-level implementation teams, and geographically distributed end users.

🏝️ Benefits

• Health and life insurance.

• Paid time off.

• Paid holidays.

• Disability coverage.

• Retirement savings.

• Professional development opportunities.