Pension Analyst Specialist II – Documentation/Requirements SME

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Plan Requirements Owner and Subject Matter Expert (SME) for designated Defined Benefit pension plans.

• Analyze pension plan provisions and convert them into business, operational, calculation, and system specifications.

• Create, assess, maintain, and revise Business Requirements Documents and other relevant pension documentation.

• Oversee plan documentation, procedures, calculation criteria, work instructions, and supplementary materials.

• Detect and address gaps, inconsistencies, and ambiguities in pension requirements.

• Investigate and respond to intricate participant inquiries regarding eligibility, pension calculations, credited service, benefit commencement, and service delivery.

• Examine system and calculation issues while ensuring compliance with documented plan requirements.

• Evaluate pension benefit calculations and outputs for precision and consistency.

• Process and assess retirement benefit applications while confirming participant information.

• Conduct data analysis utilizing SQL, reporting tools, and other resources.

• Assist in the testing and validation of pension system modifications, calculation updates, defects, and changes in requirements.

• Confirm system results against approved requirements and anticipated calculation outcomes.

• Facilitate internal and external audits by researching requests, providing documentation, and validating calculations and data.

• Maintain documentation, work papers, and supporting records to ensure a clear audit trail.

• Serve as a resource for pension requirements and documentation for administrators and team members.

• Collaborate with business, operational, and technical teams to clarify requirements and address issues.

• Communicate with client Human Resources personnel and vendor/support teams about pension requirements and administrative matters.

• Prepare and conduct training on pension provisions, requirements, calculations, procedures, and documentation.

• Work alongside plan administrators and team members to complete projects and guarantee consistent pension administration services.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in Defined Benefit pension plans is required.

• In-depth knowledge of Defined Benefit pension plan administration, including plan provisions, eligibility, and benefit calculations.

• Experience functioning as a requirements owner, business requirements analyst, plan documentation SME, or a similar position within pension administration.

• Proficient in interpreting pension plan documents and translating plan provisions into business, calculation, operational, and/or system specifications.

• Experience in creating, reviewing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions.

• Intermediate to advanced skills in pension calculations and audit support.

• Proven experience in investigating and resolving pension calculation, participant, data, and system issues.

• Experience in supporting system requirements, change requests, testing, validation, or defect resolution within a pension administration context.

• Familiarity with SQL, reporting, and data analysis.

• Advanced proficiency in Microsoft Excel, Word, and Outlook.

• Strong written communication and documentation skills, with exceptional attention to detail.

• Capability to confidently communicate with clients regarding pension plan provisions, requirements, calculations, and administrative matters.

• Ability to collaborate across operational, business, and technical teams while clearly conveying complex pension requirements.

• Preferred: experience managing multiple Defined Benefit pension plans with diverse provisions and calculation rules.

• Preferred: experience with pension administration platforms or benefits administration systems.

• Preferred: familiarity with requirements traceability, UAT, regression testing, calculation validation, and system implementation/change initiatives.

• Preferred: experience in supporting client-facing pension administration environments.

🏝️ Benefits

• Eligibility for bonuses or incentives based on business needs.

• Comprehensive health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Reasonable accommodations for applicants with disabilities.

• Commitment to equal opportunity employment.