This is a fully remote position, open to applicants in United States.

• Act as the initial point of contact for external clients via email, chat, and phone.

• Offer technical support for Seagull Software's on-premises and SaaS solutions, as well as printer drivers.

• Diagnose, troubleshoot, and resolve technical problems related to enterprise software and third-party applications.

• Escalate issues to higher levels of support as necessary.

• Research and respond to software capability inquiries from resellers and end users.

• Document and track support ticket information.

• Contribute to the creation of documentation and the Knowledge Base.

• Recommend enhancements to products and programming.

• Collaborate with teams in Engineering, IT, QA, and Sales.

• Undertake special tasks and projects, including report writing and product documentation.

• Provide an exceptional customer experience.

• A minimum of 2 years of experience as a technical support representative.

• Superior customer service and troubleshooting abilities.

• Proficient knowledge of Windows operating systems.

• Technical proficiency and a quick learning ability for new software.

• Strong written and spoken English communication skills.

• Proficiency in additional languages is advantageous.

• Strong problem-solving skills and active listening capabilities.

• Ability to work collaboratively with various teams and independently.

• Availability for some shifts that may require weekend work.

• A degree in Computer Science, Technology Certification, or equivalent experience.

• CompTIA A+ certification is preferred.

• Must be legally established as a direct contractor or self-employed.

• Must provide documentation allowing work in the U.S. without visa sponsorship.

• Completion of a background check is required.

• Opportunity for contract renewal.

• A vibrant, culturally diverse, and enjoyable work environment.

• A culture of diversity, equity, and inclusion.

Support Technician I – Temporary Contract

People also viewed