Pharmacy Supervisor Technician Support

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and provide support to a remote team of pharmacy technician support representatives.

• Address escalated customer inquiries and offer guidance on intricate issues.

• Track and evaluate performance metrics to ensure service excellence and compliance with SLAs.

• Create and execute training programs.

• Work alongside leadership to enhance processes and promote operational improvements.

• Supervise workflow operations to ensure accuracy, compliance, and service efficiency.

• Mentor, train, and develop a high-performing team.

• Partner with management to meet strategic objectives.

⛳️ Requirements

• A minimum of 6 years of experience in customer service, ideally within healthcare, pharmacy support, or insurance.

• At least 2 years of leadership or supervisory experience in a remote environment.

• Proficient analytical and problem-solving abilities.

• Familiarity with CRM systems, help desk software, and performance tracking tools.

• Exceptional written and verbal communication skills.

• Capability to lead and mentor a team effectively.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Generous and adaptable vacation policy.

• 401(k) with employer matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Access to leadership and technical development academies.

• Opportunities for career progression.