Billing Support Analyst

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Oversee accident-related accounts from the initial intake to final resolution.

• Coordinate both no-fault and liability benefits.

• Optimize reimbursement processes for hospital clients.

• File claims with no-fault and liability insurance carriers.

• Ensure precise account records are maintained in AcciClaim.

• Monitor insurance portals and manage incoming correspondence.

• Address issues identified through Quality Assurance evaluations.

• Take complete responsibility for the assigned caseload.

• Communicate effectively with patients, adjusters, and attorneys.

• Work independently, prioritize tasks, and manage time with minimal supervision.

• Maintain high levels of accuracy and attention to detail.

• Proactively resolve issues and consistently follow up.

• Handle a significant volume of inbound and outbound calls, which may include prolonged hold periods while managing other accounts.

⛳️ Requirements

• Minimum of one year of experience in a professional office setting (required).

• Background in health insurance, auto insurance, or medical billing (preferred).

• Understanding of coordination of benefits or subrogation (a plus).

• Excellent verbal and written communication abilities.

• Proficient in Microsoft Office applications.

• Comfortable working with multiple screens.

• Capability to learn AcciClaim and SharePoint software.

• Availability of a private, distraction-free home workspace.

• On-camera presence required during work hours.

• Reliable internet connection necessary.

• Home internet speeds must exceed 20 Mbps for downloads and 10 Mbps for uploads.

• Workspace should accommodate a laptop, monitor, keyboard, mouse, docking station, and headset.

• Must be eligible to work in the United States.

• Successful verification of employment history and background check is required.

• Must reside in the United States within one of the specified eligible states.

🏝️ Benefits

• Incentive Plan.

• Remote work arrangement.

• Company-provided equipment including a laptop, monitor, keyboard, mouse, docking station, and headset.

• Video interviews will be recorded and transcribed for internal business purposes.

• Equal employment opportunity workplace.