Support Specialist – MR/CT Medical Imaging

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical assistance to customers and Customer Service Engineers working with Siemens MR and CT equipment.

• Issue notifications to CSEs and formulate quality action plans.

• Employ remote diagnostics to identify and resolve technical challenges.

• Adhere to the escalation protocol and liaise with HSC/QIB to facilitate solutions.

• Travel as needed for on-site repairs of customer equipment, which may include international locations such as Canada and Latin America.

• Relay feedback to the factory concerning system performance.

• Offer product support both remotely and on-site.

• Provide expert guidance, training, and technical support to staff and mentor junior employees.

• Exhibit advanced or extensive knowledge in a specific technical domain.

• Oversee ongoing field actions and manage the escalation process to ensure customer satisfaction and favorable business outcomes.

⛳️ Requirements

• An associate's degree or two years of vocational technical training is required.

• Over eight years of experience with MR systems is necessary.

• Capability to troubleshoot and resolve issues remotely utilizing Siemens Remote Services.

• Strong communication skills are essential.

• Proficiency in English for business communication is required.

• Resumes must be submitted in English.

• The ideal candidate must be capable of working with controlled technology in compliance with U.S. export control regulations.

• The work shift will be from Sunday to Thursday, 10:00 PM to 6:30 AM — 8 hours per day — Eastern Standard Time.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time