Support Specialist – MR/CT Medical Imaging – 3rd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical support to clients and Customer Service Engineers who service Siemens MR and CT equipment.

• Send dispatch notifications to CSEs and formulate quality action plans.

• Utilize remote diagnostics to identify and resolve technical issues.

• Adhere to the escalation process and engage with HSC/QIB to facilitate solutions.

• Travel as necessary to assist with on-site repairs of customer equipment, which may include international locations such as Canada and Latin America.

• Offer feedback to the factory concerning system performance.

• Provide product support both remotely and on-site.

• Share expert knowledge, training, and technical assistance to support staff and mentor junior employees.

• Oversee ongoing field actions and manage the escalation process to ensure customer satisfaction and achieve business objectives.

⛳️ Requirements

• An associate degree or 2 years of vocational technical training is required.

• Over 8 years of experience working with MR systems.

• Proficient in troubleshooting and resolving issues remotely using Siemens Remote Services.

• Strong communication skills are essential.

• Proficiency in English for business communication is required.

• Work schedule is Sunday through Thursday from 2200 to 0630, totaling 8 hours per day, based on East Coast U.S. Time.

• Resumes must be submitted in English.

• Capability to work with controlled technology in compliance with U.S. export control laws.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.