Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer inquiries and offer assistance to platform users.

• Create, oversee, and follow up on support tickets to guarantee prompt resolutions.

• Diagnose platform-related issues and escalate more intricate cases as needed.

• Maintain clear, professional, and supportive communication with customers.

• Document recurring issues and contribute to internal knowledge bases.

• Collaborate with cross-functional teams to ensure a high-quality customer experience.

• Identify opportunities to enhance support processes and workflows.

⛳️ Requirements

• Must be currently located in Brazil.

• Prior experience in customer support, technical support, or a related field.

• Strong written and verbal communication skills in English.

• Excellent problem-solving abilities and keen attention to detail.

• Capability to prioritize tasks and efficiently manage multiple requests.

• Proactive, customer-oriented mindset.

• Ability to work autonomously in a remote setting.

• Experience with SaaS products or technology platforms (preferred).

• Familiarity with ticketing systems or customer support tools (preferred).

🏝️ Benefits

• Fully remote work collaboration.

• Opportunities for professional advancement within a global team.

• Provision of essential project equipment.

• Access to internal learning and development resources.