Senior Application Support Specialist – Mass Spectrometry

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Deliver pre-sales assistance to the Sales team through customer visits, product/application demonstrations, seminars, lectures, workshops, and sample evaluations.

• Offer post-sales support, including in-house and onsite training, customer visits, and phone assistance.

• Enhance customer satisfaction by providing timely and professional support.

• Collect, analyze, and communicate field information to local and European Sales and Marketing teams concerning competitive activities, market trends, and product opportunities.

• Collaborate with local, European, and global networks to resolve customer issues promptly and effectively.

• Provide internal feedback on technical challenges and contribute input for new product features.

• Travel throughout the EMEA region to foster customer engagement.

• Deliver onsite support, training, troubleshooting, and technical expertise.

⛳️ Requirements

• Bachelor’s degree or PhD in chemistry, life sciences, or equivalent experience.

• Demonstrated experience in analytical chemistry.

• Background in developing and troubleshooting chromatographic and mass spectrometry methods.

• Ideally, experience focused on pharmaceutical and clinical/forensic workflows.

• Familiarity with Nominal and Accurate Mass Spectrometry.

• Knowledge of HPLC-MS technologies and their applications.

• Experience with SCIEX instrumentation is advantageous.

• Proficient in German.

• Strong verbal and written communication skills in English.

• Proficiency in French is a plus.

• Exceptional communication and presentation abilities.

• Strong organizational skills with the capability to prioritize effectively.

• Willingness to travel.

• Possession of a valid driver’s license with a satisfactory driving record.

🏝️ Benefits

• Access to state-of-the-art technology.

• Involvement in the Sciex Application Network.

• Opportunity to participate in technical conferences.

• Chance to impact life-altering research and outcomes.

• Engagement in the Danaher Business System continuous improvement culture.

• A culture that fosters belonging and inclusion.