Support Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Deliver remote assistance, troubleshooting, upgrades, and investigation of Trane Digital Systems.

• Assist the Upper Midwest Region's Digital and Controls services.

• Facilitate commissioning, programming, graphics updates, communication links, end-to-end testing, troubleshooting, and servicing for digital agreement clients.

• Document digital analytics, verify sequences of operations, and execute related support functions.

• Service products and equipment on assigned projects while identifying, diagnosing, and resolving equipment and systems issues remotely at client locations.

• Collaborate with the team leader and customer to comprehend requirements for remote services and repairs.

• Analyze building layouts, anticipate issues, collect analytics, and coordinate necessary on-site work.

• Stay updated on Trane products, including installation, operation, maintenance, service, and repair of direct digital control systems.

• Uphold safety standards and ensure the security and accountability of company-issued and procured assets by documenting usage, wear, and conditions.

• Maintain a customer-centric approach, adaptability, and teamwork.

⛳️ Requirements

• A High School Diploma or equivalent, or a certificate of completion from an accredited technical school is mandatory.

• Generally requires a minimum of 7 years of experience in HVAC/Controls.

• Preferred 5-7 years of experience in Building Automation Systems (BAS).

• Strong proficiency in Microsoft Office software.

• Competence in using handheld computers (e.g., Smartphone, iPad).

• Previous experience with Direct Digital Control (DDC) systems is preferred.

• Ability to work from 7 AM to 4 PM local time.

• Willingness to work overtime and weekends as needed, including occasional overnight stays.

• This is a Safety Sensitive role; passing additional drug screening may be required.

🏝️ Benefits

• Benefits commence on DAY ONE for you and your family, encompassing health insurance and comprehensive wellness programs that feature generous incentives.

• Family-building benefits include fertility coverage and assistance for adoption/surrogacy.

• Paid time off comprises up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.

• 401K matching available.

• Opportunities for education and training through company programs.

• Tuition assistance and support for student debt are provided.