Customer Support Specialist

This is a fully remote position, open to applicants in Azerbaijan.

📋 Description

• Answer incoming phone calls, respond to emails, and engage in chat conversations.

• Efficiently and swiftly resolve customer concerns.

• Handle returns, exchanges, and customer grievances.

• Keep detailed records of all customer interactions.

• Update customer details in the CRM system.

• Gather and relay customer feedback to the appropriate departments.

• Notify customers regarding the progress of their inquiries.

• Oversee multi-channel customer interactions and enhance the overall customer experience.

⛳️ Requirements

• Proficient in Azerbaijani and English, with communication skills in Turkish as well.

• Exceptional verbal and written communication abilities.

• Capable of engaging in dialogues with politeness and professionalism.

• Competent in managing large amounts of information.

• Strong attention to detail and precision in documentation.

• Proficient with PCs and fundamental office software.

• Experience with CRM systems and other specialized applications.

• Willingness to work in rotational shifts: 2 days on and 2 days off.

• Available between 11:00 AM and 11:00 PM Baku time.

🏝️ Benefits

• Contribute to challenging injustice by creating equitable choices for millions across 47 countries.

• Enhance your professional skills through mentoring, career consulting, and educational programs.

• Collaborate with global teams and gain international experience via our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports events, and employee-led social impact and volunteering initiatives.

• Work with individuals who take initiative, communicate openly, and strive for personal growth.

• Improve your language abilities through co-funded courses and internal speaking clubs.

• Final benefits may vary based on location.