Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver remote assistance for, troubleshoot, upgrade, and investigate Trane Digital Systems.

• Provide support for digital and controls offerings in the Upper Midwest regions.

• Aid in commissioning, programming, graphics updates, communications links, end-to-end testing, troubleshooting, and servicing of clients under digital agreements.

• Document digital analytics and confirm sequences of operation.

• Service products and equipment on assigned projects to ensure customer satisfaction.

• Identify, diagnose, and resolve equipment and systems-related issues remotely at client locations.

• Collaborate with team leaders and customers to comprehend requirements for remote services and repairs.

• Analyze building layouts, anticipate issues, gather analytics, and coordinate necessary on-site work.

• Stay updated on Trane products, including installation, operation, maintenance, service, and repair of direct digital control systems.

• Uphold safety standards and ensure the security and accountability of company-issued and acquired assets.

⛳️ Requirements

• A High School Diploma or equivalent, or a certificate of completion from an accredited technical school is required.

• Minimum of 7 years of experience in HVAC/Controls.

• Preferred 5–7 years of experience in Building Automation Systems (BAS).

• Technical School or formal training is preferred.

• Proficient operating knowledge of Microsoft Office software.

• Working knowledge of handheld devices such as smartphones and iPads.

• Previous experience with Direct Digital Control (DDC) systems is preferred.

• Availability to work from 7 AM to 4 PM local time.

• Willingness to work overtime and weekends as needed, including occasional overnight stays.

• Ability to pass additional drug screening for this safety-sensitive position.

🏝️ Benefits

• Health insurance for employees and their families.

• Comprehensive wellness programs with substantial incentives.

• Coverage for fertility treatments.

• Assistance with adoption and surrogacy.

• Up to 15 vacation days.

• Paid holidays.

• Sick leave.

• Volunteer leave.

• Parental leave.

• 401(k) matching.

• Educational and training opportunities through company programs.

• Tuition assistance.

• Support for student debt.