Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver remote assistance for Trane Digital Systems.

• Diagnose, upgrade, explore, and maintain digital and control systems.

• Provide support for digital and control offerings in the Upper Midwest region.

• Facilitate commissioning, programming, graphics modifications, communication links, end-to-end testing, troubleshooting, and servicing for clients with digital agreements.

• Document digital analytics and verify operational sequences.

• Service products and equipment on designated projects, identifying, diagnosing, and resolving equipment and system issues remotely.

• Collaborate with the team leader and clients to comprehend remote service and repair needs.

• Analyze building layouts, anticipate issues, collect analytics, and coordinate necessary on-site work.

• Stay updated on Trane products, including the installation, operation, maintenance, servicing, and repair of direct digital control systems.

• Uphold safety protocols and ensure security and accountability of company-issued and procured assets.

• Maintain a customer-centric approach and team commitment while accommodating overtime, weekends, and occasional overnight assignments.

⛳️ Requirements

• High School Diploma or equivalent, or a completion certificate from an accredited technical institution is mandatory.

• A minimum of 7 years of experience in HVAC/Controls is typically required.

• 5–7 years of experience in Building Automation Systems (BAS) is preferred.

• Strong working knowledge of Microsoft Office applications.

• Proficient use of handheld devices such as smartphones and iPads.

• Prior experience with Direct Digital Control (DDC) systems is preferred.

• Technical school education or formal training is preferred.

• Availability to work from 7 AM to 4 PM local time.

• Willingness to work overtime and weekends as needed by the business.

• Capability to make occasional overnight trips.

• Ability to pass additional drug screening due to the safety-sensitive nature of this role.

🏝️ Benefits

• Health insurance for employees and their families, effective from day one.

• Comprehensive wellness programs with substantial incentives.

• Fertility treatment coverage.

• Assistance with adoption and surrogacy.

• Up to 15 vacation days.

• Paid holidays.

• Sick leave.

• Options for volunteer leave.

• Parental leave options.

• 401(k) matching contributions.

• Educational and training opportunities through company programs.

• Tuition assistance.

• Support for student debt.