Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address incoming support tickets via HubSpot, ensuring prompt and precise resolutions.

• Monitor a shared inbox and communicate with patients, healthcare professionals, team members, and partners.

• Manage both inbound and outbound support calls, resolving issues in real-time.

• Troubleshoot login problems for web and mobile applications and assist users in finding solutions.

• Maintain and update the company's knowledge base with new information.

• Create and manage patient tasks within RPM/CCM software to facilitate care coordination.

• Assist in providing patients and providers with quick and dependable support.

• Ensure the smooth operation of the RPM/CCM platform through efficient task management on a daily basis.

• Undertake additional projects and responsibilities as assigned.

⛳️ Requirements

• Proficiency in Microsoft Excel and/or Google Sheets.

• Familiarity with Monday.com.

• Knowledge of HubSpot or other CRM/ticketing systems.

• Highly organized with effective multitasking abilities.

• Self-motivated and proactive work ethic.

• Strong communication and interpersonal skills.

• High computer literacy with the ability to quickly learn new software.

• Excellent attention to detail and problem-solving capabilities.

• Comfortable using AI tools to enhance daily workflow and communication.

• Genuine interest in AI and willingness to experiment with Claude, ChatGPT, and workflow automation tools.

• Previous experience in healthcare or medical billing is preferred.

• Experience with EHR/EMR platforms is preferred.

• Familiarity with Confluence is preferred.

• Availability Monday–Friday, from 9:00 AM to 6:00 PM EST.

🏝️ Benefits

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Supplemental insurance options.

• 401(k) Plan with a 3.5% Company Match.

• Company-provided equipment.

• Eligibility for a monthly bonus of up to $1,000 based on both company and individual performance.