Mexican Spanish Customer Experience Tester

This is a fully remote position, open to applicants in New York.

📋 Description

• Engage in live testing scenarios to assess customer experience in Mexican Spanish.

• Interact with conversational systems through both outbound and inbound test calls.

• Assess the clarity, coherence, relevance, appropriateness, and naturalness of the interactions.

• Identify issues that impact conversation flow and the overall user experience.

• Adhere to prompts and follow conversation scenarios accurately.

• Maintain clear and natural spoken communication throughout interactions.

• Utilize reliable audio equipment in a suitable environment to ensure high-quality calls.

• Review conversations to pinpoint awkward, confusing, incomplete, or inappropriate interactions.

• Deliver clear and constructive feedback following testing sessions.

• Document strengths, weaknesses, and recurring issues in interactions.

• Follow project guidelines and complete assigned testing activities with precision and consistency.

⛳️ Requirements

• Must be a native or fluent speaker of Mexican Spanish.

• Ability to communicate clearly and naturally in spoken Spanish.

• Capable of making and receiving reliable phone calls with good audio quality.

• Comfortable participating in live testing based on conversations.

• Able to consistently follow straightforward prompts and scenarios.

• Strong focus on conversational clarity and user experience.

• Capable of working independently.

• Availability to start immediately.

• No specialized professional or technical skills are required.

• Work must be conducted without utilizing confidential or proprietary information from any employer, client, institution, or other third party.

• H1-B and STEM OPT support is not available for this role.

🏝️ Benefits

• Work completely remotely.

• Short-term engagement as an independent contractor.

• Immediate start opportunity.

• Work approximately 1–3 hours per day.

• Possibility for project extension based on needs and performance.