Customer Care and Sales Advisor, I

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Execute entry-level sales and support functions within a specified region or business area.

• Address incoming customer inquiries through phone calls or ticketing systems.

• Deliver personalized and considerate communication to customers.

• Engage in active listening and pose questions to comprehend customer requirements.

• Handle requests for disconnection or removal of services.

• Provide information regarding billing and pricing.

• Resolve standard issues remotely or guide customers through resolution steps.

• Schedule service appointments if remote resolution is not feasible.

• Arrange for product returns or exchanges when necessary.

• Manage requests for adding, changing, or deleting services in hosted platforms.

• Establish rapport and identify customer challenges through telephone-based selling.

• Propose innovative solutions and clarify the advantages of products/services.

• Negotiate household spending and promote additional services.

• Accurately and efficiently process orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Capability to ask probing questions to identify solutions that meet customer needs.

• Proven patience and professionalism in all customer interactions.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Ability to maintain composure and empathy in high-pressure environments.

• Capability to sit for extended periods, utilize hands, talk, and hear effectively.

• May need to lift up to 10 pounds.

• Job offers are subject to background checks, drug screenings, and reference verification results.

🏝️ Benefits

• Immediate access to medical, dental, and vision plans.

• Life insurance coverage for you and your family.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) starting from day one.

• Group legal plan and identity theft protection services.

• Tuition reimbursement up to $5,250 in your first year of employment.

• Community support programs available nationwide.

• Recognition and awards programs to celebrate achievements.

• Clear pathways for professional advancement.

• A collaborative work environment that fosters teamwork.