Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide assistance with technology-related inquiries from vendors and clients via email and virtual meetings.

• Investigate and troubleshoot support requests by collecting relevant information, identifying underlying issues, and determining suitable next steps.

• Oversee daily support operations, including tracking requests, following up on outstanding items, and ensuring accurate documentation.

• Communicate with leadership regarding vendor and client escalations as necessary.

• Support technology projects based on client needs.

• Participate in training sessions and internal meetings concerning new features and product updates.

• Grasp functionality and translate insights into effective support for clients and vendors.

• Operate in a fast-paced, customer service-focused environment.

• Employ critical thinking skills to identify problems, evaluate options, and suggest effective solutions.

• Carry out additional tasks as assigned based on business requirements.

• Manage issues comprehensively, ensuring proactive communication with vendors, clients, and internal teams.

• Resolve vendor and client inquiries promptly with minimal need for escalation.

• Maintain accurate, timely, and consistent documentation and follow-up actions.

• Ensure that vendors and clients feel supported, informed, and confident in utilizing the technology.

⛳️ Requirements

• A minimum of 1 year of experience in healthcare technology.

• Required proficiency in Microsoft Excel.

• Preferred proficiency in the Microsoft Office Suite.

• Preferred experience with ticketing or CRM systems (e.g., HubSpot, Zendesk, Jira, or similar).

• Previous experience working from home.

• Strong customer service skills; preferred experience interacting with a variety of stakeholders, including external partners and senior leadership.

• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.

• A high school diploma is required.

• Ability to work from home with dedicated focus.

🏝️ Benefits

• Medical, Dental, and Vision Insurance with Employee Premiums Fully Covered by HHCS and Company Cost Share for any Dependents Enrolled.

• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan.

• Unlimited Paid Time Off.

• Pre-Tax and Roth 401(K) Retirement Options.