Support Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver exceptional customer service to external clients, departmental personnel, and company staff.

• Establish initial billing configurations for both simple and complex policy plans.

• Adjust and modify billing systems in accordance with amendments and renewals.

• Comprehend fundamental contract terms and billing codes to process non-complex billing modifications.

• Ensure data integrity and update system databases to facilitate efficient departmental operations and precise billing.

• Identify and propose alternative administration options while negotiating exceptions to established protocols.

• Investigate, assess, and address inquiries from policyholders and field representatives.

• Engage in installation calls as required.

• Respond to basic inquiries and manage written communications.

• Collaborate with home and field office staff to implement satisfactory resolutions.

• Provide administrative assistance, including supply orders, legal indexing, form mailouts, mail and report sorting and delivery, and preparing documents for imaging.

• Draft, edit, and proofread letters, processes, reports, presentation materials, and other correspondence.

• Collect and analyze inquiries or information to identify and resolve problems with limited or no precedent.

• Evaluate and convey information clearly and professionally, exercising sensitivity and discretion when necessary.

⛳️ Requirements

• Regular attendance is essential.

• Capability to lift up to 20 pounds.

• Proficiency in entering large volumes of data into the system throughout most of the working day.

• Ability to communicate with customers via telephone.

• Strong verbal and written communication skills.

• Skills in multitasking, customer service, and interpersonal interactions.

• Capacity to work independently and effectively manage time.

• Ability to keep information organized and maintain confidentiality.

• Prior experience with Microsoft Word, Excel, and PowerPoint.

• Proven expertise in providing advanced administrative support, including proficiency in MS Office applications, or an equivalent combination of education and experience.

• Experience managing multiple tasks with varying deadlines and objectives.

• High school diploma is required.

• 0–2 years of insurance experience is preferred; data entry experience in any field is acceptable.

🏝️ Benefits

• Paid sick leave.

• Medical insurance (optional).

• Dental insurance (optional).

• 401(k) retirement plan (optional).

• Employer-paid life insurance.

• Employer-paid short-term disability insurance.

• Optional life insurance.