Support Specialist – Engineering Analysis

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver frontline technical assistance to Milsoft clients.

• Install, troubleshoot, resolve issues, and maintain Engineering Analysis products and services.

• Address technical support queries through remote troubleshooting and diagnostic methods.

• Guide customers on system settings and configurations that enhance software performance and user experience.

• Transform customer inquiries and requests into comprehensive tickets with reproduction steps for the Development team.

• Simplify complex operational and system processes into clear instructions and knowledge articles.

• Record all customer interactions in a support ticketing system.

• Adjust to new technologies and software functionalities through ongoing product release cycles.

• Provide support in a 24/7 environment via phone, email, and remote connection software.

• Uphold Milsoft’s values and philosophy regarding ethics, integrity, and corporate responsibility.

• Carry out other assigned duties.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering or equivalent work experience.

• Previous experience in the electric utility sector is preferred.

• Familiarity with Microsoft server/client operating systems.

• Understanding of network architecture and components.

• Experience with Lua scripting is an advantage.

• Strong verbal and written communication skills with clients.

• Ability to adapt, learn new technologies, and retain knowledge.

• Capability to provide after-hours on-call support.

• Willingness to travel as needed.

🏝️ Benefits

• Salary/exempt/full-time classification.

• Flexible remote work arrangement.

• Some travel opportunities/requirements.

• Compensation for after-hours on-call support time.