Customer Support Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist partners and customers through email, phone, or chat

• Deliver a superior and prompt customer support experience

• Guide customers throughout their entire journey

• Resolve customer issues and respond to inquiries

• Recognize and evaluate customer requirements

• Conduct precise data entry using the appropriate operating systems

• Engage in recruitment interviews and language assessments if necessary

⛳️ Requirements

• At least 1 year of prior experience in a contact center providing phone support

• Excellent interpersonal skills, including active listening

• Proficient in English, both written and spoken

• Strong organizational skills with the ability to handle multiple tasks

• Composed under pressure and empathetic when interacting with customers

• Capability to collaborate as part of a team and achieve individual and team KPIs

• Efficient, professional, and courteous execution of all responsibilities

• Consistent and professional attendance and punctuality

• Exceptional attention to detail and problem-solving abilities

• Commitment to personal development of skills and knowledge essential for effective role performance

🏝️ Benefits

• Flexible benefits package including Health Insurance

• Meal allowance (€10.46)

• Internet Allowance (€20 monthly)

• Equipment provided

• Home office allowance

• A Buddy assigned upon joining

• Access to an Online Gym and Wellbeing Studio

• Opportunities for professional advancement

• Enjoyable company events and team outings

• Autonomy and responsibility in your work

• Fully remote work based in Portugal