Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Understand members' unique needs by providing empathy and tailored solutions.

• Assist members throughout their financial journey, starting from onboarding and new account setup.

• Address inquiries and offer coaching to members.

• Work collaboratively with the team to exchange knowledge and best practices.

• Maintain accurate records of member interactions and activities.

• Develop skills and advance towards higher-level positions.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail).

• High school diploma or equivalent qualification.

• Must be available for an 8-hour shift between 6 AM and 8 PM.

• A people-oriented approach with a solution-focused mindset.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching.

• Medical, dental, and vision coverage with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated days for volunteering.

• Wellness support through the Employee Assistance Program, Talkspace, and discounts on fitness.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times through the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Additional pay incentives for weekend shifts.

• Optional access to the Tempe office.

• Complimentary lunch on designated days during monthly hybrid weeks.