Support Engineer – Linux & Kubernetes

This is a fully remote position, open to applicants in Germany.

📋 Description

• Ensure that customers successfully and satisfactorily utilize Linux- and Kubernetes-based products as part of the support team.

• Receive and systematically analyze incoming requests to identify the underlying causes.

• Resolve intricate technical issues either independently or collaboratively and develop sustainable solutions.

• Investigate errors directly on customer systems or replicate them in internal testing environments.

• Document solutions and create clear, easy-to-understand instructions.

• Actively participate in the enhancement of the company’s knowledge base.

• Communicate directly with customers to clarify technical relationships in a clear and understandable manner.

• Help shape support for open IT infrastructures, covering everything from Linux to Kubernetes, and assist customers in implementing digital sovereignty.

⛳️ Requirements

• Proven experience with Linux systems and a genuine desire to deepen your technical knowledge.

• Interest in container and Kubernetes technologies, with some initial experience being ideal.

• Enjoy direct interactions with people and assisting them in overcoming technical challenges.

• Ability to systematically analyze problems, ideally including the capacity to read source code.

• Proficient in communicating complex topics clearly and understandably, both in writing and verbally.

• Independent, organized, and solution-focused work approach.

• Commitment to continuous professional development.

• Experience in technical support or a similar role is advantageous.

• Initial hands-on experience with Kubernetes or containerized applications is a plus.

• Interest in open-source software and open IT infrastructures is beneficial.

• Experience in reading or writing code, such as in Python or similar languages, is an advantage.

🏝️ Benefits

• Option for remote work or employment at one of the company’s locations.

• Flexible working hours.

• Support for both professional and personal development.

• Opportunities for workations in EU countries.

• Flexible vacation policies.

• Permanent employment contract.

• Supportive, open team environment with a collaborative and appreciative culture.

• Diverse responsibilities and exposure to various customer environments.