Support Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver tier-2 support for issues related to security.

• Diagnose and resolve moderately complex security challenges.

• Collaborate with engineering teams to address security incidents.

• Conduct root cause analysis for recurring technical issues.

• Document solutions and create articles for the customer knowledge base.

• Assist in the implementation and deployment of security tools or updates.

• Mentor junior support engineers and provide training on security technologies.

• Communicate with customers and keep them updated on the progress of issue resolution.

• Work closely with sales, management, and operations teams to meet customer needs.

• Perform other job-related responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related discipline, or equivalent experience.

• Previous experience in IT support, ideally in a security-oriented role.

• Extensive experience with firewalls, VPNs, endpoint protection, and intrusion detection/prevention systems.

• Strong understanding of cybersecurity principles and best practices.

• Familiarity with PCI-DSS, GDPR, HIPAA, or other security compliance standards.

• Experience with SIEM tools, threat detection, and incident response.

• Certifications such as CompTIA Security+, CISSP, or CEH are preferred.

• Excellent multitasking and troubleshooting abilities.

• Strong communication skills.

• A creative mindset, positive attitude, and a sense of humor.

🏝️ Benefits

• Eligibility for commissions in addition to base salary.

• Comprehensive health coverage.

• Paid holidays.

• Additional benefits.

• A smoke-free and drug-free workplace.