Support Engineer – Finance

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary support contact for clients, delivering effective and high-quality assistance in line with established targets and service standards.

• Cultivate strong relationships with customer stakeholders.

• Manage escalations and intricate cases until resolution is achieved.

• Assist with finance-related inquiries and setups in Provet, including invoicing, payments, VAT/tax configurations, financial reporting, and accounting integrations.

• Tailor the system to fulfill customer requirements within product capabilities.

• Work both independently and collaboratively to establish optimal support practices.

• Partner with Sales, Marketing, Implementation, and Product Development teams.

• Contribute to individual, team, business unit, and company OKRs.

• Engage in sales, marketing, implementation, and product development activities as necessary.

⛳️ Requirements

• Educational background or work experience in finance, accounting, or payments.

• Experience in supporting customers within a B2B software (SaaS) setting.

• Familiarity with healthcare or veterinary software is advantageous.

• Ability to manage multiple clients and priorities concurrently.

• Proficiency in spoken and written English (mandatory).

• Knowledge of additional languages is a plus.

• Previous experience in an international company.

• Ideally, experience in a rapidly growing, global SaaS organization.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for learning and professional development.

• Access to the tools you need and enjoy using.

• Regular company events.

• Remote-first work policy.

• A culture of autonomy and continuous improvement.

• Diverse teams.

• Engaging work in a fast-growing global company.