Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide remote delivery and support for TOMIA’s Network Services software.

• Assess live customer requirements and offer tailored solutions.

• Participate in internal planning and deployment of solutions across various company interfaces.

• Install, integrate, and configure systems as needed.

• Create processes and procedures for customized system applications.

• Design and implement testing plans effectively.

• Evaluate system output and operations in relation to client specifications.

• Detect inconsistencies and suggest or execute optimal solutions.

• Generate feature request documentation for product enhancements and development.

• Troubleshoot, debug, and analyze system-related issues.

• Collaborate with QA and R&D teams on complex challenges.

• Report and track bugs through the established system.

• Provide customized training and optimizations to users.

• Manage T3+ customer inquiries via the ticketing system.

⛳️ Requirements

• A Bachelor’s degree in Engineering, Telecommunications, or Computer Science is preferred.

• Minimum of 3 years of experience in the telecommunications sector.

• Demonstrated analytical skills and customer engagement experience are advantageous.

• Familiarity with Linux and Windows operating systems is essential.

• Knowledge of Linux shell scripting is preferred.

• Experience with Oracle databases is a plus.

• Proficiency in GSM MAP Signaling, ISUP, Sigtran, SIP, SS7, and Diameter protocols is highly desirable.

• Experience in client-facing roles is required.

• Proficient in English, both written and spoken.

• Excellent communication skills and professional phone etiquette.

• Ability to manage multiple priorities and work effectively within a team environment.

• Willingness to travel internationally when required.

• Strong technical and analytical abilities in software troubleshooting and resolution.

• High attention to detail is necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive remote work environment.

• Comprehensive health benefits and wellness programs.