Técnico Soporte, 1B

This is a fully remote position, open to applicants in Chile.

📋 Description

• Provide remote and on-site N1/N2 support for cobas Infinity, Navify, and corporate software.

• Install and configure Zebra/Epson label printers, peripherals, and cabling.

• Diagnose and report hardware failures for warranty claims or replacements.

• Address incidents, requests, preventive maintenance, and implementations.

• Follow up and manage until each incident or request is resolved.

• Manage warranties with manufacturers for defective parts or components until closure.

• Keep the ticket management tool up to date.

• Prepare electronic records for each support instance.

• Manage assets through physical inventory and equipment labeling.

• Assist VIP users and coordinate with other departments to fulfill requests.

⛳️ Requirements

• Graduated or Technologist in Systems, Networks, or Telecommunications.

• Knowledge of LIS-HIS Interfaces, Windows Server, basic networking, and SQL.

• Desirable knowledge of Cloud/Azure.

• Basic English proficiency.

• 2 years of experience in technical support.

• Familiarity with operating systems.

🏝️ Benefits

• Work flexibility, promoting a balance between your personal and professional life.

• Professional development and continuous evolution of your skills, always aligned with your interests.

• Collaborative, diverse, and innovative environment.

• SONDA Academy, an educational platform for ongoing learning.

• SONDA Wellness, a program supporting the balance of personal and professional life, with initiatives for physical, mental, and social health.