Technical Support Referent, German

This is a fully remote position, open to applicants in Romania.

📋 Description

• Evaluate incoming support requests and determine suitable solutions based on available fundamental data and technical expertise.

• Forward unresolved Level 1 support inquiries to higher technical tiers in accordance with established protocols.

• Oversee and manage support requests throughout their entire lifecycle until resolution.

• Swiftly notify the manager of any incidents identified during the processing of requests.

• Handle support requests from absent team members to ensure uninterrupted business operations.

• Translate support requests or other documents as directed by the manager.

• Adhere to internal protocols and operational guidelines.

• Manage support requests with consideration for warranty-cost implications and recommend part replacements when necessary.

• Suggest the creation or updating of items and databases to enhance the knowledge base.

• Implement and comply with the client's quality management system standards.

⛳️ Requirements

• Technical university degree (preferably in automotive, mechanical, or electrical/electronics fields).

• Proficient in German.

• Intermediate to advanced level of English.

• Enthusiastic about the automotive sector.

• Entry-level experience is acceptable.

🏝️ Benefits

• Benefit Platform.

• Holiday Voucher.

• Private medical insurance.

• Performance bonus.

• Easter and Christmas bonuses.

• Employee referral bonus.

• Bookster subscription.

• Options for remote work based on project requirements.