Support Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver technical support and troubleshooting for security software and hardware systems, specifically Milestone, LenelS2, and DMP.

• Identify and resolve system performance challenges to ensure optimal operation.

• Execute custom systems integrations, detailed planning for system upgrades, and conduct system audits.

• Arrange and coordinate service and maintenance appointments with clients.

• Carry out routine and corrective maintenance on installed security and access control systems.

• Ensure that all service activities adhere to relevant Federal, State, and local regulations.

• Assist in the installation, configuration, and support of electronic security solutions.

• Work in partnership with the Projects and Sales teams to meet system design, implementation, and client requirements.

• Offer expert advice on system performance, maintenance, and upgrades.

• Foster strong client relationships through outstanding customer service.

• Aid internal teams with troubleshooting, documentation, and sharing of knowledge.

• Remain informed about industry trends, emerging technologies, and security best practices.

• Travel to assist both current and prospective clients.

• Perform additional duties as assigned by Management.

⛳️ Requirements

• A minimum of 2 years of experience in security systems support, technical support, or a related IT discipline.

• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.

• Strong skills in troubleshooting and problem-solving for security, video surveillance, and access control systems.

• Capability to read and interpret technical manuals, schematics, and wiring diagrams.

• Excellent customer service and communication abilities.

• Strong organizational skills, with the capacity to manage multiple tasks and prioritize effectively.

• Experience with networking concepts, IP-based security systems, and system integrations is preferred.

• Certifications in security systems such as Milestone, LenelS2, or DMP are advantageous.

• Willingness to travel to support existing and potential customers.

🏝️ Benefits

• Comprehensive on-the-job training.

• Coverage of fees related to most professional certifications.

• Highly competitive compensation package.

• Medical, dental, and vision insurance.

• Company-paid life and short-term disability insurance.

• Paid holidays.

• Generous paid time off.

• Matching 401k plan.

• Employee referral bonus.

• Tuition reimbursement.