Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with teams to design, develop, deploy, and monitor both new and existing services.

• Develop and enhance change management and release processes.

• Identify opportunities for process improvement through automation.

• Emphasize observability and logging via proactive monitoring, alerting, and anomaly detection.

• Engage in monitoring activities and swiftly address production issues.

• Resolve production issues using scripts, automation, and infrastructure scaling.

• Submit third-party tickets when necessary, including to Microsoft, CloudAMQP, and NewRelic.

• Update and enhance runbooks.

• Conduct root cause analyses with teams to prevent future incidents.

• Work alongside infrastructure and security teams to create scalable, secure, and resilient systems.

• Establish SLOs and error budgets utilizing Support Engineering methodologies.

• Collaborate with the Operations team to streamline processes.

• Contribute to capacity planning and access management.

• Develop world-class solutions.

⛳️ Requirements

• A university degree in fields related to computing, such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development.

• Strong foundational knowledge in object-oriented design, data structures, algorithms, and problem-solving.

• Practical experience with CI/CD tools like Azure DevOps and ArgoCD.

• Familiarity with SRE and Support Engineering methodologies and culture.

• Experience with technologies including Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, and Python.

• Proficient with monitoring tools such as New Relic, DataDog, and Grafana.

• Advanced communication skills in English, both written and spoken.

• Experience in Agile project environments.

• A strong passion for software development and ensuring software quality.

• Experience in an environment that promotes and utilizes DevOps culture.

• A creative approach to problem-solving and a continuous drive for improvement.

• Clear communication with the team and organization to identify challenges and needs.

• The autonomy to recognize current and emerging priorities and assess their impact.

• Capability to manage early-stage projects and build solutions from the ground up.

🏝️ Benefits

• Performance-based bonus*

• Attendance Bonus*

• Private pension plan

• Meal Allowance

• Casual office atmosphere and dress code

• Days off*

• Health, dental, and life insurance

• Discounts on medications

• WellHub partnership

• Childcare subsidies

• Discounts on Ambev products*

• Clube Ben partnership

• Scholarships*

• Assurance for school materials

• Transport allowance