Support Coordinator Supervisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Coach, mentor, supervise, direct, and assess Support Coordination professionals.

• Evaluate staff performance, service quality, productivity, compliance, and utilization metrics.

• Facilitate or coordinate training and development opportunities for staff.

• Ensure effective, person-centered support coordination activities for ECF CHOICES members.

• Oversee the creation and implementation of person-centered support plans, focusing on employment and integrated community-living outcomes and goals.

• Authorize services described in support plans and track progress towards established goals.

• Provide immediate guidance, performance coaching, issue resolution, operational support, communication, and mentorship.

• Ensure compliance with ECF CHOICES guidelines, policies, procedures, as well as TennCare and BlueCare standards.

• Occasionally manage a member caseload in response to census changes or staffing needs.

• Cultivate relationships with members, families, providers, and community partners.

• Assist with timely assessments, visit completions, critical incident follow-ups, and service coordination.

• Travel is required for 90% of the workday.

⛳️ Requirements

• Sponsorship is not offered for this position.

• RN with a valid license in Tennessee, or an active license in the employee’s state of residence if participating in the Nurse Licensure Compact Act; or a Master’s in Social Work with an active unrestricted license; or a Bachelor's degree in social work, nursing, education, or a related field approved by TENNCARE; or meet federal criteria for a Qualified Intellectual or Developmental Disabilities Professional (QDDP/QIDP).

• Minimum of 3 years of supervisory experience.

• At least 2 years of experience supporting individuals with intellectual and developmental disabilities.

• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

• Demonstrated analytical and problem-solving skills, with the ability to perform complex analytical tasks.

• Proven leadership capabilities that foster employee growth and development.

• Exceptional oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Possess a valid driver’s license.

• Must adhere to BCBST Driver Safety Program requirements when operating a company, personal, or rental vehicle, including maintaining auto insurance and an acceptable driving record.

• Various immunizations and/or associated medical tests may be necessary.

🏝️ Benefits

• Remote work arrangement available.

• Occasional travel may be necessary.

• Emphasis on innovation and responsible usage of AI-enabled tools to enhance daily operations.

• Comprehensive onboarding, mentoring, continuous education, and professional development opportunities.

• Training opportunities aimed at optimizing performance.