Support and Operations Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Training on the company's products along with the necessary technologies or tools to carry out the tasks.

• Providing customer support through phone, chat, email, and a ticketing system.

• Conducting tests to assist in identifying or resolving issues, as well as validating features prior to deploying applications to clients.

• Aiding in the deployment and follow-up after the deployment of applications at client locations.

• Overseeing the transactional environment, specifically the backend servers.

⛳️ Requirements

• Currently pursuing a degree in Information Systems, Computer Networks, or Telecommunications.

• Familiarity with the Windows operating system.

• Proficient in MS Office applications.

• Must be a resident of João Pessoa.

• Experience in customer support roles.

• Understanding of computer networks.

• Knowledge of Oracle databases.

• Familiarity with Microsoft SQL Server databases.

• Proficiency in SQL (ANSI) language.

• Basic understanding of Linux.

• Fundamental knowledge of MongoDB.

• Experience with JCSS.

🏝️ Benefits

• Paid internship stipend.

• Transportation allowance.

• Access to Wellhub (Gympass).

• Weekly working hours of 20 or 30 hours.

• Flexible working hours.

• A dynamic environment that encourages sharing of ideas.