Support Analyst, Protheus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Receive, analyze, and manage tickets concerning the Accounting, Tax, and Finance modules of TOTVS Protheus.

• Investigate incidents, identify potential causes, and evaluate the behavior of the involved routines.

• Conduct functional analyses to detect inconsistencies in processes, master data, system configurations, or system operations.

• Identify suitable solutions for requests, considering their complexity and impact on the client’s operations.

• Track tickets until resolution or necessary escalation is achieved.

• Maintain tickets with thorough records of the analyses conducted and solutions provided.

⛳️ Requirements

• Practical experience with the TOTVS Protheus ERP.

• Functional understanding of the Accounting, Tax, and Finance modules.

• Background in analyzing and resolving system-related support tickets.

• Capability to investigate issues and comprehend the processes involved in requests.

• Strong organizational abilities to handle multiple demands and maintain service documentation.

• Excellent communication skills and the ability to collaborate effectively.

• Knowledge of Fixed Assets within TOTVS Protheus.

• Experience managing support or AMS tickets of varying complexity.

• Experience in analyzing processes involving integration between back-office modules.

🏝️ Benefits

• Remote work

• Position also open to candidates with disabilities