Support Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary support contact for WinCap clients by addressing support tickets and responding to phone inquiries.

• Resolve inquiries related to Purchasing, Accounts Payable, Accounts Receivable, Budgeting, and General Ledger.

• Manage escalated issues directly with clients.

• Conduct client training sessions through webinars and user group meetings.

• Identify software bugs and suggest enhancements, documenting them for the development team.

• Provide detailed information for issue escalation to ensure resolution.

• Create and enhance user guides, support documentation, and internal procedures.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree in accounting, finance, or business, or equivalent professional experience.

• Strong grasp of accounting principles and daily bookkeeping tasks.

• Practical experience in purchasing, Accounts Payable, Accounts Receivable, budgeting, and general ledger.

• Exceptional customer service and communication abilities.

• Strong analytical and problem-solving skills.

• Capability to remain composed and organized when managing multiple priorities.

• A positive, professional, and solution-oriented mindset.

• Understanding of fund accounting, governmental accounting, or public-sector budgeting (preferred).

• Experience in supporting accounting, ERP, or financial software (preferred).

• Knowledge of public-sector purchasing regulations or New York State school financial reporting (preferred).

• Business office experience within a New York State school district or BOCES (highly preferred).

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork and collaboration.