Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly and professionally return voicemails from patients and clients.

• Address incoming emails and support inquiries.

• Generate replacement orders as necessary.

• Monitor and respond to tickets from clients and pharmacies via the RXRoute portal.

• Reach out proactively to patients regarding product delays or stock shortages.

• Track follow-ups and ensure timely resolution of outstanding issues.

• Keep accurate and comprehensive records of support interactions.

• Recognize and escalate issues when further assistance is required.

• Adhere to RXRoute processes and procedures to provide consistent and accurate support.

• Deliver a positive and professional experience to every patient, client, and pharmacy partner.

⛳️ Requirements

• Excellent written and verbal communication skills.

• Strong attention to detail and organizational capabilities.

• Ability to handle multiple tickets, priorities, and follow-ups concurrently.

• Comfortable using online portals, ticketing systems, and other technologies.

• Eagerness and ability to swiftly learn RXRoute systems and processes.

• Customer-centric mindset with a genuine desire to assist others.

• Proactive, solution-focused approach to problem-solving.

• Capacity to work independently, stay organized, and take ownership of assigned responsibilities.

• Dependability, professionalism, and strong follow-through skills.

• Prior experience in customer support, healthcare, pharmacy, or a similar service-oriented environment.

• A reliable personal laptop or desktop computer; Chromebooks are not accepted.

• A quality headset suitable for handling high-volume calls.

• High-speed, dependable internet access.

• A quiet, professional workspace appropriate for customer interactions.

• Availability to work Monday to Friday, from 9:00 AM to 5:00 PM Mountain Time.

• Willingness to complete a two-week training program, with training hours possibly outside of regular scheduling.

🏝️ Benefits

• Health, Dental, and Vision benefits.

• Paid time off.

• Company holidays.

• Fully remote work environment.

• Opportunities for career advancement within a rapidly growing company.

• Mission-driven culture centered on impact, integrity, and collaboration.